Shannon Southway

Shannon Southway, MBA has a diverse and extensive work experience spanning multiple industries and roles.

Currently, Shannon serves as the Chief Operating Officer at Havenwyck Hospital since 2023.

Previously, from 2021 to 2023, Shannon worked as the Senior Director of Business Operations at Hope Network. In this role, Shannon successfully led program assessments, revenue growth, grant management, contract negotiations, and P&L reporting. Shannon also reviewed underperforming programs and implemented turnaround strategies, resulting in significant improvements in net revenue and increased volume for specific service lines.

Before joining Hope Network, Shannon held various positions at Henry Ford Health System. From 2019 to 2021, Shannon served as the Kingswood Hospital Director of Operations, overseeing the operations of a 100-bed psychiatric hospital and resolving challenges in quality, regulatory compliance, and fiscal performance.

From 2017 to 2019, Shannon worked as the Director of Behavioral Health Central Intake and Admissions at Henry Ford Health System. In this role, Shannon improved intake, admissions, and utilization review processes and implemented a digital solution to streamline workflows.

Prior to that, from 2014 to 2017, Shannon served as a Principal Revenue Cycle Consultant at Henry Ford Health System. Shannon played a crucial role in reducing lost and delayed revenue and improving authorization processes.

Before joining Henry Ford Health System, Shannon gained experience as the Manager - Surgical Informatics and Applications Specialist at the same organization. In these roles, Shannon provided support for surgical services, oversaw physician scheduling, and managed the migration to the Epic system.

Shannon also has experience outside of the healthcare industry. From 2007 to 2009, Shannon worked as a Product Manager at Ameriprise Advisor Services, Inc. and Ameriprise Financial. Additionally, Shannon served as the Manager - Strategic Marketing & Quality Assurance at E-Integration, Inc. from 2002 to 2007 and as a Project Manager at the Internet Operations Center, Inc. from 1999 to 2001.

Overall, Shannon Southway's work experience showcases expertise in operations management, business development, revenue cycle management, and process improvement.

Shannon Southway, MBA, holds a Master of Business Administration (MBA) degree from Michigan State University - Eli Broad College of Business, which was earned from 2015 to 2017. They also have a Bachelor of Science (B.S.) degree from Michigan State University, majoring in Art & Letters, obtained from 1991 to 1995. Additionally, Shannon Southway has completed a Lean Six Sigma Black Belt certification in Process Improvement from SSD Global Solutions.