Morgan K. Balai

Morgan K. Balai has extensive experience in IT service management, currently serving as the Manager of IT Service Management & Service Desk at Hawaiian Airlines since September 2015. In this role, Morgan K. Balai focuses on delivering quality customer service that embodies the spirit of Aloha for travelers in and to Hawai‘i. Prior to this position, Morgan K. Balai worked at the University of Alaska Fairbanks from June 2009 to September 2015, holding various roles including Senior Service Desk Analyst and Desktop Support Technician. Morgan K. Balai holds a Master of Business Administration degree with a focus on Capital Markets, as well as degrees in Business, Psychology, Communication, and Information Technology from the University of Alaska Fairbanks.