Hawaiian Airlines
Morgan K. Balai has extensive experience in IT service management, currently serving as the Manager of IT Service Management & Service Desk at Hawaiian Airlines since September 2015. In this role, Morgan K. Balai focuses on delivering quality customer service that embodies the spirit of Aloha for travelers in and to Hawai‘i. Prior to this position, Morgan K. Balai worked at the University of Alaska Fairbanks from June 2009 to September 2015, holding various roles including Senior Service Desk Analyst and Desktop Support Technician. Morgan K. Balai holds a Master of Business Administration degree with a focus on Capital Markets, as well as degrees in Business, Psychology, Communication, and Information Technology from the University of Alaska Fairbanks.
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Hawaiian Airlines
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Hawaiian Airlines is the flag carrier and the largest airline in the US state of Hawaii. Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 160 jet flights daily between the Hawaiian Islands, and over 240 daily flights system wide.