Shelly Davis

Shelly Davis has extensive experience in customer service and coordination roles across various companies. At HB Communications and Diversified, Shelly serves as a Customer Solutions Coordinator, managing over 100 inbound customer requests monthly and achieving a 98% on-time project completion rate through effective service scheduling and resource allocation. Prior experience includes a role as a Rater Training Coordinator at Cogstate, where operational efficiency improved by 15% through proactive communication and coordination of neuropsychological consultants. As a Corporate Trainer at Subway Worldwide Headquarters, Shelly facilitated training sessions that reduced training time by 30% and achieved a 95% compliance rate among trainees. Additionally, Shelly's tenure at Verizon as a Customer Service Supervisor involved leading teams to exceed customer satisfaction goals by 20% and improving first-call resolution rates by 15% through effective coaching and training.