Shannon Lyon

Shannon Lyon is an experienced technology professional currently serving as the Director of Technical Support at hc1.com since May 2018, after previously holding the role of Technical Support Manager. Prior experience includes positions at Genesys | Interactive Intelligence from February 2014 to May 2018, where Shannon managed Enterprise and Private Cloud customer accounts as an Enterprise Account Engineer and Strategic Team Lead, and provided software and systems support as a Senior System Engineer. Additional roles encompass IT Manager at Small Engine Warehouse, Senior System Engineer at Interactive Intelligence, Technology Specialist at Ball State University, Information Services Specialist at Muncie Public Library, and General Manager at Donatos Pizza. Shannon holds a Master of Science in Information & Communication Science and a Bachelor of Science in Computer Technology/Computer Systems Technology, both from Ball State University.