Andrew Dahl

Andrew Dahl is an experienced quality assurance professional with a robust background in managing teams and implementing quality frameworks across various organizations within the financial services and retail sectors. Currently serving as Quality Assurance Manager at HCF Australia since March 2022, Andrew oversees quality assessments for approximately 120 Call Centre consultants. Prior roles include Quality Assurance Change and Support Manager at Greenstone Financial Services, Quality Manager at AIA Australia, and Quality Manager at ANZ, where Andrew managed extensive teams across multiple sites and improved customer service delivery through effective management of quality assurance functions. Earlier positions at ING Australia included various management roles focusing on customer service and project remediation. Andrew possesses a comprehensive educational background from United World College of South East Asia and Marist Brothers High School Newcastle.