Belinda Williams

Head Of Contact Centre Operations at HCF Australia

Belinda Williams has over 20 years of work experience in the telecommunications and insurance industries. Belinda has held various managerial roles, including Head of Contact Centre Operations at HCF, Call Centre Manager: Inbound Sales at Optus, and Group Manager, Sales and Marketing Test Centre at Telstra. Belinda has extensive experience in managing teams, workforce planning, sales and marketing, and implementing business improvement projects. Belinda is skilled in customer service, sales, retention, and technology implementation.

Belinda Williams completed their Bachelor of Communication Studies from the University of Newcastle in 1989-1991, specializing in Public Relations and Writing. In 1992, they pursued further education at the same university, obtaining a Post Graduate Diploma of Education in English and Drama.

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  • Head Of Contact Centre Operations

    February, 2008 - present