Otto Klaren

Otto Klaren is an experienced professional in product management and client advocacy, currently serving as a Product Manager at HCL Software, overseeing HCL VersionVault and HCL Compass since July 2022. Prior to this role, Otto held various positions at HCL Technologies, including Client Advocacy Manager and Client Success Manager since September 2016. Earlier experience includes a decade at IBM NL as a Senior Customer Support Manager for Rational Software, managing a global team focused on software configuration and support. Otto also has a history with IBM Nederland B.V., excelling as an IT Helpdesk Manager and managing significant outsourcing and quality improvement projects. Otto's career began at IBM Global Services, where process improvements were implemented across Europe, and at Robeco, managing large customer service teams. Educational qualifications include a Post HBO in Call Centre Management from Inholland University of Applied Sciences and ongoing studies at Philipse Business School.