Nicole Johnson is a Senior Strategic Account Manager at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas, where they have been since 2020. With over 13 years of experience in healthcare operations, they have demonstrated expertise in client success, process improvement, and vendor management. Prior to this role, Nicole served in various positions, including Contract Specialist and Sales Delivery and Support Specialist, where they managed multiple accounts and advised on regulatory compliance. Earlier in their career, they worked as an English Instructor and held positions as a pharmacy technician. Nicole holds a Bachelor of Arts in English/Secondary Education from Governors State University.
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