Carol Williams

Carol Williams, Associate CIO in the Office of Information Technology at Princeton University is responsible for leading the Service Management Office.This organization provides the framework, processes and associated systems which ensure the delivery of IT services are integrated with the strategic goals and objectives of the University. The Service Management Organization is also responsible for the Service Desk and ServiceNow platform.

Prior to joining Princeton University, Carol was the principal of an independent consulting firm where she led several projects with broad organizational and stakeholder impact. Carol began her career as a project manager at AT&T and Lucent Technologies.She then worked at Deloitte Consulting as a senior manager in their Change, Learning & Organizational Performance practice.

Carol received her BA from the University of Maryland at College Park and her MS in Organizational Development from American University. She currently resides in Princeton, and is originally from Neptune, New Jersey. She is a current chapter President of Jack and Jill of America, Mercer County. She has also served as a Trustee of The Philadelphia School.