Peter McGarahan

Peter McGarahan is the Senior Director of Workplace & Collaboration Services for First American Financial and an IT Service Leader and Customer Advocate. He is an industry expert and thought leader in global IT Service Management Strategy, Structure, People, Processes and Tools. He was the founder of McGarahan & Associates and offers 32 years of business, IT, and service leadership experience.

Pete began his professional IT career at PepsiCo. He brought many innovations to the organization’s IT structure. He was then transferred to Taco Bell, where he divided his tenure between IT and Business Planning. He was accountable for technology planning and service delivery for all IT services to the brand’s 4,500 restaurants, regional and corporate offices.

Pete later served as Director of Marketing for the Vantive Corporation and Executive Director of Help Desk Institute (HDI) before joining STI Knowledge and Help Desk 2000 in 1997. As Executive Industry Fellow, Vice President of Business Development and Chief Marketing Officer for STI, Pete managed Analyst Relationships, which led to the company’s achieving leadership placement in the Gartner Help Desk Outsourcing Magic Quadrants two years in a row.

In addition, Pete has authored countless industry white papers, position papers and articles. As a practitioner, product manager and support industry analyst and expert, McGarahan has left his service signature on the support industry / community.