Rae Ann Bruno

Rae Ann Bruno is the president of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of experience, ITSM, Knowledge-Centered Service (KCS), service desk improvement, internal marketing, metrics, and process improvement. Rae Ann is a long time HDI Business Associate for training and consulting. She was named one of HDI's Top 25 thought leaders in 2016, 2021, and 2022, and she was inducted into the HDI Hall of Fame in 2017. She was also named one of Cherwell's IT Legends in 2017. Rae Ann is a host for XLA.TV and an APMG-certified trainer for Essence of Experience and XLA Foundation. She holds several HDI, ITSM Academy, and ITIL certifications, is a frequent speaker at leadership and support conferences, and is the author of many articles and white papers.