Katie Infelice is a seasoned professional currently serving as the Self-Service Strategy Lead at Headway since November 2021, with prior roles including Senior Associate in CX Self Service Strategy and CX Enablement, as well as CX Associate. Previous experience includes a tenure at NYU Athletics from May 2019 to March 2020, where Katie held positions as Assistant to Administrative Aide and Fitness Attendant. Katie holds a Bachelor of Arts in Psychology and Narrative from New York University.
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