Heather Padbury

Heather Padbury is a seasoned professional in customer experience and client relations, currently serving as the Group Head of Customer Experience at HCML since May 2023. Prior to this role, Heather held various positions at Wayhome, including Living Experience Lead, Senior Account Manager, and Account Manager from July 2020 to January 2023. Heather's career began at KeyAGENT, where several roles were completed from September 2013 to January 2019, culminating in the position of Head of Client Relations. Additional experience includes working at FocalAgent as an Account Manager and Senior Client Relations Manager from January 2019 to July 2020. Heather holds a Bachelor of Arts in Ancient History and History from the University of Reading, earned between 2008 and 2011.