HCML
Heather Padbury is a seasoned professional in customer experience and client relations, currently serving as the Group Head of Customer Experience at HCML since May 2023. Prior to this role, Heather held various positions at Wayhome, including Living Experience Lead, Senior Account Manager, and Account Manager from July 2020 to January 2023. Heather's career began at KeyAGENT, where several roles were completed from September 2013 to January 2019, culminating in the position of Head of Client Relations. Additional experience includes working at FocalAgent as an Account Manager and Senior Client Relations Manager from January 2019 to July 2020. Heather holds a Bachelor of Arts in Ancient History and History from the University of Reading, earned between 2008 and 2011.
HCML
HCML is the UK’s leading provider of professional rehabilitation and case management services to the insurance industry, solicitors and corporate clients. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment. Clinical rigour is at the heart of what we do, and we adopt an evidence-based, stepped-care approach at all times. Our services are structured and governed by our world-class medical advisory board, which includes rehabilitation and spinal injury experts, as well as medical advisers to the UK government. From absence management to tailored rehabilitation programmes, we ensure the patient/injured party journey is as smooth and effective as possible without over-medicalising the process.