Mariana Puglia

Mariana Puglia, MBA, is an accomplished Customer Insights Senior Manager at Healthfirst with extensive experience in customer strategy and operational excellence. Since January 2018, Mariana has developed and managed an online community of over 1,800 health plan members, delivering agile insights that resulted in annual savings of $1.6 million. Prior roles at Healthfirst included leading strategic initiatives for 20 Community Offices to enhance operational performance. Mariana's background also includes roles at Target, where improvements in customer experience significantly impacted sales, and positions at Adelhardt Construction and Flushing Bank focused on business development and marketing strategy. Mariana holds an MBA with dual concentrations in Marketing and Finance from Fordham Gabelli School of Business and a Bachelor of Science in Management from St. John's University.