Kate Bates

Kate Bates has over 19 years of experience in operations and customer service, currently serving as the Head of Operations at Health Shield Friendly Society Ltd since January 2018. Prior roles at Health Shield include Head of Operations, Interim Operations Manager, and Customer Care Team Leader. Kate previously held the position of Customer Orderline Manager at National Veterinary Services Limited from May 2015 to December 2017 and served as Customer Services Team Leader at Stafford and Rural Homes between December 2013 and April 2015. Earlier in the career, Kate worked as Customer Services Manager at The Co-operative Bank plc from February 2004 to November 2013.