Mersedes H.

Mersedes H. is currently a System Engineer at a healthcare company, responsible for managing relationships with over 250 key stakeholders, organizing project expectations, and triaging incidents to enhance application performance and infrastructure health. Previously, Mersedes worked as a DevOps Engineer at Asurion, where significant improvements in process visibility were achieved by implementing RPAs. Earlier experience includes roles as a Technical Analyst at Indeed.com and Support Operations Specialist at Cisco Meraki. Mersedes started a career at CVS Health, advancing from a Customer Service Representative to a Senior Commissions Analyst, demonstrating strong skills in financial analysis and customer care. Mersedes holds a Bachelor of Science in Human Environmental Science from The University of Alabama and is pursuing a Master of Science in Information Assurance and CyberSecurity from Western Governors University.