John Watson

John Watson has a diverse work experience spanning multiple roles. John started their career as a Customer Service Manager at Ayers Management in 2013. John then moved to The Recruitment Company Pty Ltd in 2014, where they worked as a Quality & Change Consultant specializing in Quality Assurance and Change Management. In 2016, they joined Healthdirect Australia as an Operations Analyst, where they analyzed and optimized service performance, quality, processes, and reporting for national services. John later became a Service Manager, responsible for the service delivery of the national My Aged Care contact center. Currently, they hold the position of Business Resilience Lead at Healthdirect Australia.

John Watson has a diverse education history. John holds a Postgraduate Certificate in Business Analytics from the University of Wollongong. John also completed a program in Data Privacy Management from RMIT University. Additionally, they obtained an Advanced Diploma in Leadership and Management from the Australian Institute of Management, and a Foundation Insurance degree from the Chartered Insurance Institute. John has also obtained several certifications, including Certified Practising Risk Manager (CPRM™) from RMIA - Risk Management Institute of Australasia, AgilePM™ Practitioner from APMG International, and Education and Care First Aid from Surf Life Saving Australia, among others.