Helina Tegenu

Helina Tegenu is a Senior Customer Success Operations Analyst at HealthEdge since May 2022, leveraging data science and analytics to enhance customer success and account management. Prior experience at Whole Foods Market from February 2008 to March 2022 includes roles in operations, customer service, and team support, with over 21,000 hours of recognized service. Helina contributed to operational efficiency, customer satisfaction, and team training while supporting philanthropic initiatives. Educational credentials include a Master of Science in Data Science from Northwestern University, a Bachelor's degree in Psychology/Sociology from the University of Maryland Global Campus, an Associate of Arts in Health Education from Montgomery College, and formal education in nursing at Addis Ababa University, along with a certificate in Wedding/Event Planning from Ashworth College.