Alecia Gardner

Alecia Gardner has a diverse work experience spanning over a decade. Alecia began their career in 2007 as a Front Desk Receptionist at West Valley Optical. In 2008, they joined Advanced Eyecare of Central Florida where they served as a Front Desk, Certified Paraoptometric and Certified Paraoptometric Assistant. Their responsibilities included patient check-in/out, scheduling appointments, verifying insurance information, collecting copays, submitting claims to insurance companies, and performing technical duties such as measuring visual acuity and conducting glaucoma screenings.

In 2009, Alecia joined HealthEquity where they held various roles of increasing responsibility. Alecia started as a Member Services Specialist, answering inbound calls and providing education on plan designs and contribution amounts. Alecia also led training and implemented a product for the Member Services team. Alecia later served as a Member Services Team Leader, generating metric reports and implementing processes to improve agent performance. Alecia also contributed as a Subject Matter Expert in cross-functional projects.

Alecia later became a Member Services Manager at HealthEquity, where they oversaw day-to-day operations and ensured service level agreements were met. Alecia led a team of Team Leaders, providing development and support. Alecia also translated institutional knowledge to their direct reports for better understanding of key metrics and deliverables. In their most recent role, they served as the Senior Director of Support Services.

Overall, Alecia Gardner has demonstrated their expertise in customer service, operations management, team leadership, and project collaboration throughout their work experience.

Alecia Gardner has pursued a field of study in Business/Corporate Communications at the University of Utah. However, no specific degree or completion date is mentioned in the provided information.