HealthSherpa
Brian Welch is a seasoned professional with extensive experience in customer service and operations management across various industries. Currently holding the position of Sr. Growth Operations Manager and previously Sr. Technical Account Manager at HealthSherpa, Brian plays a pivotal role in bridging relationships with key clients and internal teams, enhancing business development, and facilitating smooth systems integration. Prior to HealthSherpa, Brian served as Customer Service Manager at Farm Fresh To You and Capay Organic, exceeding KPIs while managing operations across multiple states. Additional roles span companies such as JLM Energy, Organogenesis, Shire Pharmaceuticals, Mendtronix, and PulteGroup, showcasing a strong record of improving processes, developing performance metrics, and delivering exceptional customer service. Brian earned a Bachelor of Science in Psychology, along with minors in Economics and Computer Science from UC San Diego.
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HealthSherpa
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HealthSherpa's mission is to help every American feel the comfort and security of having health coverage. They use innovation, technology, and customer service by real people to make your healthcare options easier to understand, faster to sign up, and simpler to use. HealthSherpa is a Healthcare.gov certified web broker, giving consumers, employers, and nonprofits a simpler platform for enrolling individuals and families in subsidy-eligible health plans. They provide consumers access to tools to aid their plan selection and to make the best use of their insurance after they’ve enrolled. With support via phone, email, and chat throughout the enrollment process, consumers don't need to feel confused by the Affordable Care Act (ACA) anymore.