HealthSherpa
Kelly Palacios is a Technical Operations Analyst at HealthSherpa, where responsibilities include leading the implementation of data analytics and dashboard creation for the Medicare team, collaborating with stakeholders to meet team needs. Prior experience includes a role as Technical Operations Associate at HealthSherpa, focusing on the accurate booking of insurance commissions and performance data collection, and a QA Test Technician at Novus Labs, involved in validation projects and troubleshooting. Additional experience features teaching at Bethany Village Montessori School, customer service roles at JCPenney Portraits and Event Network, Inc. Kelly holds a Bachelor of Science in Data Management/Data Analytics from Western Governors University and is currently pursuing a Master of Science in Data Analytics at the same institution.
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HealthSherpa
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HealthSherpa's mission is to help every American feel the comfort and security of having health coverage. They use innovation, technology, and customer service by real people to make your healthcare options easier to understand, faster to sign up, and simpler to use. HealthSherpa is a Healthcare.gov certified web broker, giving consumers, employers, and nonprofits a simpler platform for enrolling individuals and families in subsidy-eligible health plans. They provide consumers access to tools to aid their plan selection and to make the best use of their insurance after they’ve enrolled. With support via phone, email, and chat throughout the enrollment process, consumers don't need to feel confused by the Affordable Care Act (ACA) anymore.