HealthSpan Ohio
Brian Martinez-Lyons is an experienced professional in customer service and relations, currently serving as the Director of Customer Service at Echo Health, Inc. since October 2016 and as Customer Relations Director at HealthSpan Ohio since August 2015. Prior to these roles, Brian held the position of Digital Marketing Manager at Realeflow from May 2014 to August 2015, focusing on enhancing the conversion of leadflow.com. Earlier experience includes serving as a Call Center Supervisor at UnitedHealth Group from April 2012 to May 2014, where responsibilities involved managing frontline staff and ensuring compliance with state regulations. Additionally, Brian worked as a Grievance and Appeal Gatekeeper for Ohio Medicaid, analyzing call records for accuracy and creating performance reports for management.
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HealthSpan Ohio
HealthSpan has been working to help keep Ohio healthy for more than 50 years. HealthSpan is comprised of: - HealthSpan Inc. (PPO Network and for-profit HMO based in Cincinnati, Ohio) - HealthSpan Integrated Care, our not-for-profit HMO - HealthSpan Physicians, a not-for-profit medical group practice serving Northeast Ohio At HealthSpan, we believe that strong connections between patients and their doctors can lead to higher quality care, lower costs and a healthier you. That’s why we help patients, the care team and everyone who pays for healthcare to work together in new ways. Making it easy to see a primary care doctor. Offering personal health coaches. Having doctors and nurses work together to coordinate care. It’s a new way of thinking about healthcare that’s all about helping you be well and stay well. We’re known for our high quality, evidence-based care, creative wellness programs and personal service.