Brian Martinez-Lyons is an experienced professional in customer service and relations, currently serving as the Director of Customer Service at Echo Health, Inc. since October 2016 and as Customer Relations Director at HealthSpan Ohio since August 2015. Prior to these roles, Brian held the position of Digital Marketing Manager at Realeflow from May 2014 to August 2015, focusing on enhancing the conversion of leadflow.com. Earlier experience includes serving as a Call Center Supervisor at UnitedHealth Group from April 2012 to May 2014, where responsibilities involved managing frontline staff and ensuring compliance with state regulations. Additionally, Brian worked as a Grievance and Appeal Gatekeeper for Ohio Medicaid, analyzing call records for accuracy and creating performance reports for management.
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