Felicia Abramson

Felicia Abramson is an experienced professional in Salesforce solutions and administration, currently serving as the Manager of Salesforce Solutions at HealthStream since May 2019. With a solid background as a Senior Salesforce Administrator, Felicia has successfully led significant projects such as the Lightning Migration for approximately 600 users and the implementation of Single Sign-On through Okta at Carbon Black, Inc. Previous roles include managing a Salesforce database at HealthStream, where Felicia collaborated with cross-departmental teams to enhance business processes, and serving as a Business Analyst at OPKO Labs LLC, where the transition from Microsoft CRM to Salesforce was executed under Felicia's direction. An MBA graduate in Information Systems from Kent State University, Felicia's expertise encompasses advanced reporting techniques and training across various Salesforce functionalities.