Ellen Riley-Davis

Ms. Ellen Riley-Davis joined the HealthWell Foundation in 2022 and serves as Operations Manager. In this role, Ms. Riley-Davis is responsible for reviewing and enhancing operations, organizing the operations management documentation processes, as well as creating, maintaining, and regularly reviewing/updating standard operating procedures. In addition, she supports the Operations team through project and change management to ensure timely completion of projects and communications to key stakeholders. Under the direction of the Associate Director of Operations, she assists with the compilation of yearly program audits.

Prior to joining the Foundation’s corporate team, Ms. Riley-Davis was a Program Supervisor at HealthWell’s contact center, HWF Direct, LLC, where she was responsible for supporting and coaching Program Leads and Senior Specialists through the payments and income documentation review process. She served as a primary point of contact for the processing team, investigating inquiries and managing escalated matters. Ms. Riley-Davis supported quality initiatives to ensure the achievement of quality metrics. She maintained a working knowledge of Foundation guidelines and standard operating procedures and appropriate use of the secured Grants Management System.

She joined HWF Direct, LLC in September 2020 as a Program Specialist. Prior to assuming the Program Specialist role, she provided consulting services for HealthWell having had 9 years of experience as a subject matter expert, quality assurance lead, and program supervisor for several patient assistance programs and foundations through Covance Market Access Services between 2007 to 2016.

Ms. Riley-Davis earned her bachelor’s degree in English Literature with a minor in Public Relations from Saint Mary’s College, Notre Dame, Indiana.