Amy Soverel

Amy Soverel is an experienced customer service management professional with a robust background in quality assurance and team leadership. Currently serving as the Quality Customer Service Team Manager at Healthy Paws Pet Insurance and the Healthy Paws Foundation since November 2018, Amy previously held various management roles at AT&T Mobility from 1998 to 2018, including Customer Service Manager Quality/M&P/Process and Quality Customer Service Experience Team Manager. Responsibilities included conducting national calibrations, delivering customer experience training, coaching teams, and ensuring high-quality service in customer inquiries. Amy holds educational experience from Phoenix University in business.