Healthy Paws Pet Insurance & Foundation
Brooke Drynan has significant work experience in various roles, primarily focused on operations and process improvement. Brooke has been working at Healthy Paws Pet Insurance & Foundation since 2017, starting as the Senior Director of Process Improvements and Analytics and later serving as the Senior Director of Claims and Customer Care. Currently, they hold the position of Vice President of Operations.
Prior to Healthy Paws, Brooke worked at Microsoft from 2005 to 2016. Brooke'sroles at Microsoft included Global Process Manager, Global Capability Manager, Quality and Business Excellence Lead, and Six Sigma Program Manager. In these positions, they were responsible for managing global processes, improving operational efficiencies, and driving process changes to automate key activities. Brooke also worked on strategic planning, customer feedback processes, and continuous improvement initiatives.
Before joining Microsoft, Brooke worked at Mentor Graphics as a Senior Business Analyst from 1998 to 2005. In this role, they focused on operational policy and process development and implemented key metrics to measure business trends and performance.
Overall, Brooke Drynan brings extensive experience in operations, process improvement, and customer-centric strategies to their current role as Vice President of Operations at Healthy Paws Pet Insurance & Foundation.
Brooke Drynan has pursued a Bachelor of Science degree in Political Science with an English minor from Portland State University. There is no specific information available about the start and end years of their education at this institution. Additionally, there is no information provided about their degree or field of study at the University of Oregon. In terms of additional certifications, Brooke has obtained the Kaizen Leader certification from Microsoft in 2012, as well as the Certified Lean Six Sigma Black Belt certification from the same institution in 2011.
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Healthy Paws Pet Insurance & Foundation
Healthy Paws is the top-rated* pet health insurance provider in the country. First and foremost, we're pet-lovers. Our compassion for pets drives us to offer a great insurance product, hire the best employees, and offer an extraordinary caliber of service. Everything we do is driven by our love of animals and providing an exceptional experience to pet parents who've enrolled their furry family members with us. Headquartered in Bellevue, Washington, we hire both local and remote candidates. Most employees have the option of either working remotely, in our Bellevue office, or a combination of the two. Healthy Paws has a small company feel with caring co-workers, accessible leaders, and a collaborative approach to getting the job done. Of course, pets are welcome to come to the office with employees, and we love to see them on video calls. Even with a remote workforce, we keep people feeling connected through virtual monthly pep rallies, town hall meetings, and check-ins to play games or just chat. Employees are celebrated on their anniversaries and for outstanding performance at the pep rallies and through online channels. Healthy Paws is one of the U.S.’s most well-established pet insurance providers, having started in 2009. Healthy Paws is in a strategic partnership with Aon Affinity, the world's largest global insurance broker with over $30 billion in assets. Our pet insurance plan is underwritten by the Chubb Group, an A+ rated insurer, with over $25 billion in surplus. Learn more about our current open positions: https://jobs.aon.com/