Heart of the Customer, LLC


Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful change coalition before getting into the nuts and bo... Read more


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Jim Tincher
Founder, CEO & Journey Mapper-in-chief
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Shawn Phillips
Head Of Growth And Innovation
Susan Tincher
Head Of Finance And HR


Offices