Dale Overton

Dale Overton is an experienced leader in customer service operations and success, currently serving as the Director of Customer Service Operations at Heartland Dental since November 2023. Overton previously held the position of Sr. Director of Global Customer Support at UKG from October 2020 to August 2023, where a high-performing team was directed to provide exceptional multi-channel support to North American customers. Prior to that, Overton contributed significantly to Ultimate Software in various roles, including Director of Customer Success, where responsibilities encompassed managing customer success teams and optimizing project direction and support experiences. Overton's earlier career included key positions at Ungerboeck Software International, Cargill, and Wehrenberg Theatres, with a foundation in Management Information Systems and an MBA from Saint Louis University and Maryville University of Saint Louis, respectively.