Alice Williams

Alice Williams is a seasoned professional in the field of customer insight and research, currently serving as a Research & Insight Manager at Heathrow since September 2022, where responsibilities include understanding stakeholder needs. Prior experience includes a role as Customer Insight & Research Manager at British Gas from January 2019 to May 2022, contributing to the development of key propositions related to Protection and Net Zero portfolios, as well as overseeing successful marketing campaigns. Alice's career at British Gas began in September 2013, where various positions included Customer Experience Insight Analyst and Customer Journey Analyst, focusing on customer feedback and experience management. Earlier, Alice worked as a Customer Insight Analyst at UBM plc and began a career in marketing as a Marketing Intern at Allianz Insurance PLC. Alice holds a Bachelor of Science (BSc) degree in Natural Sciences from Durham University, completed in 2013.