Dean Hopkins Bsc

Dean Hopkins BSc (Hons) possesses 29 years of senior leadership experience in airport and airline operations, currently serving as Senior Manager of VIP Operations at Heathrow since April 2014. In this role, Dean is responsible for delivering exceptional airport experiences for high-profile clientele. Previous positions at Heathrow include Passenger Service Manager Operations and Terminal Security Manager, where accountability ranged from managing daily terminal operations to driving security compliance and enhancing customer service. Prior experience at British Airways involved various leadership roles overseeing cabin crew operations and managing customer service teams. Education includes a forthcoming Professional Certificate in Executive Coaching from Henley Business School and a BSc/MSc in International Business & Modern Languages from Aston Business School.