Karolina Silczuk

Karolina Silczuk is a seasoned professional with extensive experience in account management and retail operations, currently serving as a Senior Account Manager at Heathrow since January 2020, overseeing various sectors including Essentials, Technology, Fashion, and VIP Services. Prior to this role, Karolina held the position of Sales & Customer Experience Manager at Watches of Switzerland from January 2019 to November 2019, and spent nearly eight years at Luxottica as Regional Operations & Training Manager, where responsibilities included training and coaching teams to enhance performance and develop strong mentorship with store managers. Throughout the career, a focus has been placed on improving business results through targeted training initiatives and fostering a positive and dynamic work environment.