Michael Morgan-Batney McIm

Michael Morgan-Batney MCIM is an experienced professional in product planning and customer experience, currently serving as Head of Product Planning and Assurance and Head of Services - Product at Heathrow since March 2023. Michael also holds the position of TRiM Manager at March on Stress since October 2021 and previously served as a School Parent Governor at Stepgates School until March 2023. Prior roles include Head of Customer Experience at Heathrow Express, Product & Business Development Consultant at DiamondAir International, and Customer Experience Consultant at Ethos Farm Limited. Additionally, Michael co-founded the Association for Meet and Assist Companies and held various management positions at OmniServ Ltd. and Blackjack Promotions. Michael's educational background includes a BSc in Psychology from Bournemouth University and further studies at The Chartered Institute of Marketing and The Open University Business School.