Richard Thompson

Richard Thompson has extensive experience in operations management, currently serving as the Head of Operations for Security Estates and Operational Delivery at Heathrow since April 2007. In this role, Richard oversees key security initiatives, leading over 1,500 colleagues to enhance customer and stakeholder experiences. Previous positions at Heathrow include Operational Delivery Lead, Planning Lead for Heathrow Expansion, and Business Simplification Programme Lead, where Richard focused on enhancing operational efficiency and stakeholder engagement. Richard's earlier experience includes serving as General Manager at VUE Cinemas Limited and managing operations at Mitchells and Butler. Richard possesses a strong background in team leadership, budget management, and process improvement across various industries.