Carlton Franks

Carlton Franks is a Customer Success Analyst at HCSS since April 2023, previously serving as a Technical Support Analyst. Prior to this role, Carlton worked at Ideal Computer Systems as a Project Manager, overseeing implementation specialists and coordinating projects in the outdoor power equipment sector. Responsibilities included tracking client implementation milestones, training end users, and managing issues reported during the implementation process. Carlton's experience also includes serving as a Technical Implementation Project Manager at Solera, where responsibilities involved supervising dealership installations and providing technical support, as well as earlier roles in technical support and systems management at MAXIMUS and Granite Services. Carlton holds two Bachelor's Degrees from SUNY Polytechnic Institute in Computer Engineering Technology and Electrical Engineering Technologies.