Diana Carolina Gómez Martínez

Diana Carolina Gómez Martínez is a Customer Support Specialist at Lemontech since July 2023, with previous experience as a CX Partner Junior at CX Latam Group from March to June 2023, where responsibilities included project management tools and patient experience measurement. From September 2021 to June 2023, Diana served as a Customer Support Agent at Aleluya, diagnosing client issues and analyzing support data to improve customer satisfaction. Prior roles include a Customer Service Analyst at Auto Grande S.A. and a Customer Experience Analyst at Efecty, where responsibilities encompassed managing customer experience KPIs and service level agreements. Education includes a Master's in Customer Experience from EUDE Business School and degrees in Business Administration and Logistics from UNIMINUTO Colombia.