Jess Richards

Jess Richards is a highly experienced professional in UX research and product analytics, currently serving as Lead UX Researcher at Expana and Senior UX Researcher at Hedgehog, alongside training as a Counselling Psychologist with NHS England. Over the years, Jess has held key roles in various organizations, including Senior Product Analyst/Researcher at Relive, where a focus was placed on qualitative and quantitative research for a health tech app, and Product Analyst at WonderBill, leading product analytics for a fintech startup. Previous positions include Data Analyst at ProdPad and Product Researcher at Elephant Music Workshop Ltd., with a solid foundation in data-driven strategies and user research. Jess has a strong educational background, holding a DCPsych in Counselling Psychology from Middlesex University, an MA in Cognitive Semiotics from Aarhus University, and a BSc in Theoretical Physics from the University of Exeter.