Customer Operations and Support

The Customer Operations and Support team at Heineken USA is dedicated to enhancing the overall customer experience through effective communication, logistics, and supply chain management. This team works collaboratively to address customer inquiries, streamline order fulfillment, and ensure high-quality digital interactions, all while driving growth and efficiency within the B2B space. Their multifaceted approach combines expertise in customer service, operations management, and digital quality assurance to optimize satisfaction and support Heineken’s business objectives.