Shanice Jenkins

Shanice Jenkins is an accomplished Desktop Support Supervisor at Helion Technologies, with a professional journey that began in March 2015. In this role, Shanice leads a team of desktop support technicians, focusing on effective IT issue resolution, performance management, and strategy execution aligned with organizational goals. Prior experience includes serving as Desktop Support Team Lead and a multi-tiered Desktop Support Engineer, where technical guidance and support were pivotal. Earlier in career development, Shanice worked as a Tutor at Stevenson University, providing academic assistance in Microsoft Office and mathematical skills. Educationally, Shanice holds a Bachelor of Science degree in Business Information Systems with a concentration in E-commerce Technologies from Stevenson University, earned in 2014.