Kelly Moloney

Kelly Moloney is an experienced operations manager specializing in customer service and insurance operations. Currently serving as the Operations Manager for Insurance Operations at Alma since July 2023, Kelly previously held multiple roles at Stitch Fix from February 2019 to June 2023, including Client Experience Operations Supervisor and Client Experience Lead. During this time, responsibilities ranged from managing contact center operations to coaching support agents. Prior experience includes supervising customer service operations at SupplyHouse.com from June 2013 to February 2019, where skills in project management were developed. Earlier roles encompassed fraud analysis and product support, highlighting a strong foundation in operational excellence and customer service. Kelly holds a Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill and a project management certificate from Hofstra University.