Help Scout
Riana Upton is the current Senior Product Marketing Manager at Help Scout. Riana has also worked at Hopin, as well as Gainsight and Facilities Management eXpress, LLC. Riana is in charge of messaging and positioning, product launch campaigns, enablement, market research, and ongoing support to stay atop of market trends.
Riana Upton is a Bachelor of Science in Strategic Communications/Journalism from Ohio University.
Riana Upton reports to Nick Francis, Co-Founder & CEO. Some of their coworkers include Jorge Selva - Director of Growth Marketing, Latoya Lyn - Chief People Officer, and Jared McDaniel - Director, Product Design & Co-Founder.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.