HELPHONE
Victor Belzunegui has over 20 years of experience in sales and business development within the IT and telecommunications sectors. Currently serving as Sales Director at Helphone since September 2014, Victor is responsible for expanding activities and creating a new sales team at the company, which specializes in customer care and IT services. Previously, Victor held the position of Sales Director at Sistelec from 2003 to 2014, where responsibilities included creating and executing the Sales Business Plan, managing key markets, and fostering strategic alliances. Victor also served as Channel Sales Manager at Sistelec, developing Channel and Indirect Sales across Spain and Portugal. Earlier experience includes a role as a Presales Engineer at NeoSky, Iberdrola, S.A. Victor holds an EMBA from Universidad Pontificia Comillas and a degree in Telecommunications Engineering from Universidad Pública de Navarra.
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HELPHONE
HelPhone es una empresa especializada en la prestación de servicios online. HelPhone cuenta con dos líneas de negocio: servicios de Contact Center y asistencia informática online (Help Desk). Gestionamos de manera profesional y centralizada todas las comunicaciones entre una organización y sus clientes, lo que les permite centrarse en su negocio. Disponemos de know how especializado y contamos con la tecnología necesaria para gestionar los contactos de nuestros clientes. Somos especialistas en implementar y gestionar servicios de asistencia informática a usuarios. Tenemos una concepción moderna de la gestión de la atención a usuarios, basada en la puesta en marcha de un primer nivel de soporte informático on-line, lo que habitualmente se denomina como Centro de Atención a Usuarios, Help Desk o Service Desk.