Cyril M.

Cyril M. is an experienced Chief Operating Officer with over a decade of leadership in the Banking, Finance, and Insurance sector, currently serving at HELPLINE since September 2013. In this role, Cyril oversees more than 250 employees across multiple service centers and headquarters, managing operations that cater to over 130,000 end-users and generate annual revenues exceeding 18 million euros. Previous roles include Account Delivery Manager and Senior Service Delivery Manager, where Cyril successfully managed IT service delivery for major clients, led process transformations for extensive user bases, and drove significant operational improvements. Cyril's early career at T-Systems involved service delivery management across various locations, where the focus was on enhancing service quality and achieving financial targets. Education includes a Master's degree in IS Management from ESIEE Paris and multiple qualifications in engineering and technology.