Helpshift
Prasenjit Sharan is a seasoned technology leader with extensive experience in engineering management and software development. Currently serving as a Senior Engineering Manager at Helpshift since July 2016, Prasenjit oversees a substantial team comprising four engineering managers and six senior engineers, collaborating closely with product and design teams to drive product and technical roadmaps. Prior roles include Engineering Manager for Consumer Experience at Helpshift, and Lead Software Engineer at ResolutionTube, where Prasenjit played a pivotal role in establishing engineering processes and developing web products. Previous experience also includes positions at Amazon, where Prasenjit improved operational efficiencies, and at [24] 7 Inc, focusing on mobile web technologies. Prasenjit began a professional career as a software engineer at Infosys after completing a Bachelor's degree in Computer Science and Engineering from the National Institute of Science and Technology.
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Helpshift
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Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.