Helpware

Donny Jackson is an accomplished operations executive with extensive experience in managing call center operations and client relationships across various organizations. Currently serving as the Regional Vice President at Helpware since November 2023, Donny previously held multiple leadership roles, including Director of Operations at Faneuil Inc from July 2019 to August 2023, and Site Director at Conduent from July 2015 to July 2019, where responsibilities included oversight of site operations and P&L accountability. Previous positions include Area Manager at Delbert Services Corporation and Director of Operations at Redline Recovery Services, LLC, focusing on staff management and revenue growth. Donny's career began at United Recovery Systems LP as Department Manager, ensuring performance improvement through coaching and development of collection staff, and further developed managerial skills at Equifax Risk Management as Litigation Network Manager, where call handling strategies and training programs were established.

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Business Development and Strategy

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