Kirsten Carmichael

Kirsten Carmichael currently serves as the Retention Team Leader and previously as a Renewals & Retention Specialist at Hendy Group, focused on customer engagement since April 2023. Prior experience includes roles at Right at Home Solent as Team Leader and Caregiver, and at Leadstream as Senior Call Handler, where Kirsten mentored colleagues and managed customer inquiries related to financial services. Additional positions held span a diverse background in dance instruction, supported lodgings coordination for vulnerable youth, and training at B&Q. Kirsten holds multiple qualifications in dance and beauty therapy, alongside significant experience in supporting young adults and managing teams.