Michael Goff

Michael Goff is an accomplished IT professional with extensive experience in technical support and equipment management, currently serving as an IT Analyst II at Hennepin County since August 2024. Previously, Michael held various roles at Shutterfly, including Sr. Production Technology Support Engineer, where exceptional client-facing support and proactive troubleshooting were demonstrated, achieving over 98% success in SLA compliance and maintaining 99% uptime in production environments. With a strong foundation in IT infrastructure management from Hobbyzone.com and leadership experience as an Assistant Manager at Mr. Movies, Michael possesses a Bachelor of Science in Information Technology from Western Governors University and an Associate of Applied Science in Network and System Administration from Hennepin Technical College.