Caner Çapay is an experienced professional in customer experience management, currently serving as Customer Experience Director at Hepsiburada since August 2019, with a progressive career starting from Customer Experience Manager to Senior Customer Experience Manager. Prior to Hepsiburada, Caner held the position of CX Solutions Consultant at Oracle from November 2017 to August 2019. At Peppers & Rogers Group, a tenure from October 2012 to November 2017 included roles as Manager, Senior Consultant, and Consultant, leading various projects in customer experience and strategy for notable companies in telecommunications, retail, and aviation. Caner has also worked with Alterna CX and Boston Consulting Group as a Senior Consultant and Senior Associate, respectively. A graduate of Bilkent University with an Honours BA in Economics, Caner obtained a Master’s in Business Administration from Simon Fraser University.
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