Cleonice Silva

Cleonice Silva has over 25 years of experience in IT management, specializing in project management, service desk implementation, and contract management across various sectors, including public organizations. Currently serving as Gerente at Hepta Tecnologia e Informática, Cleonice leads a central services excellence hub focused on innovation and automation based on ITIL principles. Previous roles include managing operations and contracts at Spread Tecnologia, coordinating projects for Cast IT Group, and overseeing service desk implementations at multiple organizations, including RMS Software and Universidade do Estado da Bahia. Cleonice holds multiple post-graduate degrees, including in Leadership and Business Intelligence, and possesses substantial expertise in managing multidisciplinary teams and IT service delivery.