Francine Bozza has extensive experience in process management and performance improvement across multiple organizations. Currently serving as Process Performance Coordinator at Herbarium Laboratório Botânico since March 2022, Francine has successfully implemented a performance metrics system, achieving a significant improvement in adherence rates. Prior roles include Process Management Analyst at MadeiraMadeira, where leadership in reducing losses and standardizing processes resulted in a 16% decrease in returns. Earlier experience encompasses positions at Britânia Eletrodomésticos and Lojas Daju, focusing on quality management, strategic planning, and the development of continuous improvement projects. Francine holds an MBA in Project Management from Universidade Positivo and a degree from FAE Centro Universitário.