Rilwan Dabiri

Head, ICT Service Operations at Heritage Bank Plc

Rilwan Dabiri has had a strong career in the banking industry, with a focus on information technology and electronic channels. Rilwan began their career at First City Monument Bank Plc in 2004, where they held various roles including Team Lead, Switch & Electronic Payments Support and Ag Head, Electronic Channels Support. In these positions, they managed the Electronic Channels team, ensured adherence to bank policies, and measured customer satisfaction. Rilwan also played a key role in growing the bank's ATM business and identifying automation opportunities. In 2011, Dabiri joined Wema Bank Plc as Head of Electronic Channels before later moving to Heritage Bank Plc. At Heritage Bank, they held positions such as Head of Ebank Support, Head of Channels, Testing & IT Support, and currently holds the position of Head, ICT Service Operations. Throughout their career, Dabiri has demonstrated a strong knowledge of IT systems and a focus on improving customer satisfaction and efficiency in electronic banking channels.

Rilwan Dabiri's education history shows that they attended Lagos State University from 1997 to 2000, where they obtained a Bachelor's degree in Physics. Rilwan further pursued their education at the same university from 2002 to 2004, earning a Master of Business Administration (MBA) with a specialization in Technology Management.

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